Payment is due at the time the order/purchase is placed. I am currently only accepting PayPal for payments. For those of you in the US, Canada, and the UK, please be sure that your Paypal address is confirmed/verified. If it is not, I will have to cancel and refund the order.
I use the lowest-cost shipping method that provides a tracking number via Canada Post; XpressPost for Canadians or TrackedPacket for Americans and other countries that accept it. Expedited shipping is available upon request at an extra charge: please send a message prior to payment if you choose to go this route, and I will update the listing with shipping prices to your location.
Most collars will be packed in a 7″ x 5″ x 4″ box to protect against crushing. Smaller items may be packed in a bubble wrap package.
Shipping times tend to be less than 1 week for Canada and between 1-2 weeks for the USA. If you’re ordering from outside of Canada or the USA that don’t accept Canada Post’s Tracked Packet, I’ll need to look up the exact pricing for your area with a tracking number. Shipping without tracking and insurance is too risky for a custom item takes many hours to craft.
International shipments tend to take 1-3 weeks depending on the location. Import duties, taxes, and customs charges are not included in the item price or shipping cost. These charges are the buyer’s responsibility.
If the wrong shipping address is supplied by the buyer, and the buyer doesn’t notify me before the shipment is dispatched, then the buyer will be responsible for the cost of shipping the item again after it returns back to me. If the package is not picked up at the post office and is returned to me, the buyer will be responsible for the cost of shipping the item a second time.
EXPEDITED to Canada and USA: While Etsy is pushing me to offer expedited shipping, faster shipping from Canada may be a waste of money on your end, considering it costs 3-4x more (for Canada and USA) than the regular rate for tracked packet. I’ve done the research and shipped hundreds of packages, with a good share being expedited with Fedex. The expedited service isn’t reliable, and will not stand with their policies with regards to delivery times and insurance without a huge hassle on both your and my end. Your best value for shipping an item is any method that has tracking and insurance at the lowest cost to you, even if it takes a few days more. I’ve had shipments that took LONGER with Fedex than regular tracked Canada Post, though Fedex charged an order of magnitude more!
Refunds and Exchanges:
Refunds and Exchanges are available upon return of an item in the same condition as it was when originally shipped to the buyer.
The buyer must pay for the cost of return shipping, and the item must be returned within 10 days of receiving it. Items must be in the same condition as when shipped. Items lost or damaged during return shipment are the responsibility of the buyer, unless the buyer has purchased insurance on the shipment (in which case the shipping or insurance company will handle the claim for a lost package). Tracked Packet (my most-used shipping service) already comes with $100 insurance, and a higher insurance value can be purchased before shipping if it’s a high-value package. If the item is lost or damaged on its way to the buyer, insurance can be claimed with cooperation with the buyer up to $100, or the amount of insurance declared and purchased before shipping.
Custom orders are non refundable. Custom products are any products that vary at all from a listing that indicates that the product is already made.
If I made an error in the crafting of the product, such as stamping the wrong name or number or sending the wrong size per your order details, I will replace it ASAP. Please contact me if this occurs.
If you ordered a custom item and measured incorrectly and it just doesn’t fit, no refunds or exchanges are possible. Please make sure to measure twice, I will as well! In a case such as this, at the buyer’s request I can try to re-sell the item (if it doesn’t have a custom name or number stamped), and if/when it sells, the sale price may be allocated to making you something new. Should this occur and you will return me the item to resell, the item must be in the same condition as when shipped to you. Items lost or damaged during return shipment are the responsibility of the customer, unless you have purchased insurance on your shipment.
Please note that items cannot be returned or exchanged if they are damaged (water or mishandling being the two most common reasons for leather to be damaged). Please read the Leather FAQ to learn now to treat your item to best protect it, and how best to care for it regularly. All leather products require regular care, be they collars, belts, bags, jackets, shoes, or other.